Introduction
Greetings to all business enthusiasts striving to take their sales and customer service operations to the next level! In today’s world of cut-throat competition and emerging technologies, customer relationship management (CRM) systems are no longer a luxury, but a necessity.
Zoho CRM is one of the most promising and widely used cloud-based CRM software for businesses of all sizes. But, CRM is more than just customer data management; it’s about tracking every interaction with the customer.
This is where call tracking comes into play. Call tracking helps businesses monitor their customer interactions, track inquiries, and improve their customer service. In this article, we will explain everything you need to know about call tracker for Zoho CRM, from its definition to its advantages and disadvantages.
What is Call Tracker for Zoho CRM?
Call Tracker for Zoho CRM is a powerful feature that allows businesses to track their customer calls and optimize their sales and support processes. It is a cloud-based software that integrates with Zoho CRM, enabling users to monitor call logs, track call duration, and even record calls for training and compliance purposes.
How does Call Tracker for Zoho CRM work?
The call tracking feature works by adding a unique phone number to each marketing campaign, allowing businesses to track which campaigns are generating the most calls. When a customer calls, Zoho CRM automatically creates a lead or contact record and logs the call details and notes.
With the call tracker in place, businesses can measure the performance of their marketing campaigns, identify their most valuable leads, and even analyze the language patterns and tone of their sales reps.
What are the Benefits of using Call Tracker for Zoho CRM?
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FAQs
What types of calls can be tracked using Call Tracker for Zoho CRM?
Call Tracker for Zoho CRM can track incoming and outgoing calls, with recording and analysis options available for both.
Can Call Tracker for Zoho CRM be used across different devices and platforms?
Yes, Call Tracker for Zoho CRM is compatible with mobile devices, tablets, desktops, and laptops via web browsers, mobile apps, and desktop apps.
Does Call Tracker for Zoho CRM offer any customization options?
Yes, businesses can customize their call routing, call distribution, and call notifications parameters based on their requirements.
Is Call Tracker for Zoho CRM a standalone feature, or does it require other Zoho CRM features to work?
Call Tracker for Zoho CRM is an add-on feature that requires a subscription to Zoho CRM Plus, which includes a range of business solutions such as Sales, Marketing, and Support Automation features.
What languages does Call Tracker for Zoho CRM support?
Call Tracker for Zoho CRM currently supports English and four Indian languages – Hindi, Tamil, Telugu, and Malayalam.
Can Call Tracker for Zoho CRM record all calls automatically?
Yes, businesses can set up automatic call recording for all incoming and outgoing calls, subject to local laws and regulations.
What is the pricing model for Call Tracker for Zoho CRM?
The pricing for Call Tracker for Zoho CRM varies based on the number of calls and features required. The basic plan starts from $25 per user per month.
How can businesses integrate Call Tracker for Zoho CRM with their existing telephony systems?
Businesses can integrate Call Tracker for Zoho CRM through a range of third-party telephony providers, including Vonage, Twilio, and RingCentral.
How can businesses analyze call data using Call Tracker for Zoho CRM?
Businesses can analyze call data using a range of intuitive dashboards, visual charts, and reports that provide insights into call performance, customer behavior, and sales metrics.
What is the maximum duration of call recording using Call Tracker for Zoho CRM?
The maximum duration of call recording is 30 minutes.
Can Call Tracker for Zoho CRM be used for international calls?
Yes, Call Tracker for Zoho CRM supports international calls with automatic call recording, subject to local laws and regulations.
Does Call Tracker for Zoho CRM offer any training or customer support services?
Yes, Zoho CRM offers a range of training courses, webinars, and documentation resources, as well as 24/7 customer support via phone, email, and chat.
Can Call Tracker for Zoho CRM be integrated with other Zoho Applications?
Yes, Call Tracker for Zoho CRM can be integrated with other Zoho applications, including Zoho Books, Zoho SalesIQ, and Zoho Campaigns.
How can businesses get started with Call Tracker for Zoho CRM?
Businesses can sign up for a free trial of Zoho CRM Plus, which includes Call Tracker for Zoho CRM and other business solutions, to check if it fits their requirements. They can also contact the Zoho sales team for a demo and further assistance in setup and training.
Conclusion
Call Tracker for Zoho CRM is a game-changer for businesses seeking to improve their call management, customer service, and sales processes. The feature provides businesses with a wealth of data and insights to analyze their customer interactions and improve their marketing strategies. While Call Tracker for Zoho CRM may have some disadvantages, its advantages far outweigh them.
We highly recommend businesses to consider implementing Call Tracker for Zoho CRM to reap the benefits of efficient call tracking, better sales forecasting, and enhanced customer experience. Take this opportunity to revolutionize your business operations; start tracking your calls today!
Closing/Disclaimer
This article is solely for informational purposes and does not imply any endorsement or affiliation with Zoho CRM. The information provided is subject to change without notice and may not be accurate, timely or complete.
The author and publisher assume no responsibility or liability whatsoever for any damage or loss arising from the use of or reliance upon the information contained in this article, whether or not such damages or losses are foreseeable and regardless of the form of action or legal theory under which such damages or losses may be sought.