CRM Software Cost for Small Business


Greetings, dear readers. As the world rapidly transitions to a digital economy, small businesses are finding themselves in need of efficient and cost-effective tools to manage their customer relationships. Customer Relationship Management (CRM) software is a game-changer for small businesses, but the question that often arises is, how much does it cost? In this article, we will explore the details of CRM software cost for small businesses, as well as its advantages and disadvantages. We will also provide a comprehensive table and FAQs to aid in your understanding of the topic.

What is CRM Software?

Before we delve into the cost of CRM software, let us first define what it is. CRM software is a tool that enables businesses to manage their interactions with current and potential customers. It centralizes customer data, allows for analysis, and automates certain tasks. This software prioritizes the customer experience, which is vital for business growth.

CRM Software Cost for Small Business

The cost of CRM software for small businesses varies from vendor to vendor, but generally, it is subscription-based. This means that you pay a recurring fee, either monthly or yearly, to access the software. The cost of CRM software depends on the following factors:

  1. The number of users- The more users you have, the higher the cost of the software.
  2. The features you need- The more features you require, the higher the cost.
  3. The level of customization you need- If you require extensive customization, the cost may increase.

Generally, the cost of CRM software for small businesses ranges from $12 to $150 per user per month, with an average cost of $50 per user per month. However, some vendors offer a free plan for a limited number of users or a trial period.

Advantages of CRM Software for Small Business

CRM software offers various benefits to small businesses, including:

  1. Better organization- CRM software centralizes customer data, making it easier to stay organized and manage interactions effectively.
  2. Improved customer experience- CRM software enables businesses to provide personalized customer experiences.
  3. Increased efficiency- Automating certain tasks saves time and increases efficiency.
  4. Enhanced collaboration- CRM software facilitates team collaboration, improving workflows and productivity.
  5. Insightful analytics- The software provides insights into customer behavior, enabling businesses to make informed decisions.

Disadvantages of CRM Software for Small Business

Despite its many benefits, CRM software has some disadvantages, including:

  1. Initial setup cost- Setting up CRM software can be costly, especially for small businesses with limited budgets.
  2. Learning curve- It may take some time for employees to get familiar with the software, which may affect productivity initially.
  3. Data accuracy- CRM software relies on accurate data input, and incomplete or inaccurate data may lead to incorrect insights and decisions.
  4. Cultural resistance- Some employees may resist the implementation of CRM software, feeling it is impersonal or unnecessary.

Table of CRM Software Cost for Small Business

Vendor Price (per user per month) Free Plan Trial Period
HubSpot CRM $0 Yes Yes (14 days)
Zoho CRM $12 Yes (3 users) Yes (14 days)
Insightly CRM $29 No Yes (14 days)
Freshsales CRM $12 Yes (unlimited users) Yes (21 days)
EngageBay CRM $12.99 Yes (unlimited users) Yes (14 days)


What are the types of CRM software?

There are three types of CRM software: operational, analytical, and collaborative.

Can I customize my CRM software?

Yes, most CRM software allows for customization, but the level of customization offered varies from vendor to vendor.

Is it necessary to have a CRM software for a small business?

While it is not necessary, it can significantly benefit small businesses in managing customer relationships and growing business.

Does the cost of CRM software include installation and training?

It depends on the vendor. Some vendors include installation and training in their subscription fee, while others charge an additional fee for these services.

Can I try CRM software before purchasing it?

Yes, most vendors offer a trial period, ranging from 14 to 30 days, to test the software before purchasing.

Can I upgrade or downgrade my subscription plan?

Yes, most vendors allow you to upgrade or downgrade your subscription plan at any time.

How secure is my data in CRM software?

Most vendors guarantee the security of customer data, with various security measures in place, including encryption and firewalls.

What happens if I cancel my subscription?

If you cancel your subscription, you may lose access to all your data and the features of the software. However, some vendors may offer data export options.

Do I need technical expertise to use CRM software?

No, most CRM software is designed to be user-friendly, with easy-to-use interfaces.

Can I integrate my CRM software with other tools?

Yes, most CRM software allows for integration with other tools, including email marketing software and social media platforms.

What payment methods are available for CRM software?

The payment methods vary from vendor to vendor, but generally, they accept credit cards, PayPal, and bank transfers.

Can I get support and assistance with using CRM software?

Yes, most vendors offer various forms of support and assistance, including email, phone, and live chat.

What is the best CRM software for a small business?

There is no one-size-fits-all answer to this question, as it depends on your business needs and budget. However, some of the most popular and highly-rated CRM software are HubSpot CRM, Zoho CRM, and Freshsales CRM.

How long does it take to set up CRM software?

The time it takes to set up CRM software varies depending on the vendor and the level of customization required. Generally, it takes a few days to a few weeks to set up and integrate the software.


CRM software is a crucial tool for small businesses in managing customer relationships, and it comes at a cost. The cost of CRM software for small businesses varies depending on the vendor, the number of users, the features required, and the level of customization. However, the benefits of CRM software, including better organization, improved customer experience, increased efficiency, enhanced collaboration, and insightful analytics, far outweigh the cost. We hope this article provides you with a comprehensive understanding of CRM software cost for small businesses and assists you in making an informed decision.

Now that you have a good understanding of the cost and benefits of CRM software, it’s time to take action. Choose a vendor that aligns with your business needs and budget, and sign up for a trial period to test the software. Don’t let the cost deter you from reaping the rewards of better customer relationships and business growth.

Closing Disclaimer

The information provided in this article is for educational and informational purposes only and should not be construed as professional advice. We make no guarantees about the completeness, accuracy, or reliability of the information provided. Any action you take based on the information provided in this article is strictly at your own risk, and we will not be liable for any losses or damages in connection with the use of this information. Please consult with a professional advisor before taking any action based on the information provided in this article.