Welcome to the World of CRM!
For businesses of all sizes, managing customer interactions is key to increasing revenue and improving customer satisfaction. This is where Customer Relationship Management (CRM) comes in. A CRM system helps businesses organize customer data, track interactions, and automate processes to improve customer relationships.
If you’re new to CRM, you may have heard of Google Streak – a CRM that integrates with your Gmail account. In this article, we’ll explain how Google Streak works and how it can help you manage your customer relationships.
What is Google Streak?
Google Streak is a CRM system that operates within Gmail. It allows users to manage customer relationships, track email communications, and automate workflows – all from their Gmail inbox. With Google Streak, you can create and manage pipelines, which are groups of related emails, to track your customer interactions.
Key Features of Google Streak
Google Streak offers a range of features that can help you manage your customer relationships more efficiently. These include:
Feature | Description |
---|---|
Pipelines | Organize emails into groups based on specific workflows or stages. |
Boxes | Create custom fields to store additional information about a contact. |
Snippets | Save commonly used responses to quickly respond to emails. |
Email Tracking | Get notified when someone opens or clicks on a link in your emails. |
Snooze | Set reminders to follow up on emails at a later time. |
Tasks | Create and assign tasks to team members. |
Reports | View analytics on your customer interactions and team performance. |
How Does Google Streak Work?
Google Streak operates within your Gmail account, so there’s no need to switch between different applications to manage your customer interactions. Here’s how it works:
Installation and Setup
To get started with Google Streak, you’ll need to install the extension for your web browser. Once installed, you’ll be prompted to sign in to your Gmail account and give permission for Google Streak to access your emails.
Next, you’ll create a pipeline, which is a customizable template for tracking a specific workflow or process. You can create as many pipelines as you need – for example, you might have separate pipelines for sales, customer support, and marketing.
Managing Pipelines
Pipelines are used to manage groups of related emails. You can create as many pipelines as you need, and each pipeline can have multiple stages. Stages are used to track the progress of an email – for example, you might have stages for “New Lead”, “Contacted”, “Proposal Sent”, “Won”, and “Lost”.
When an email matches the criteria for a pipeline, it is automatically added to that pipeline. You can then use the stages to track the progress of the email – for example, you might move an email from “New Lead” to “Contacted” when you’ve reached out to the customer.
Custom Fields and Snippets
Google Streak allows you to create custom fields to store additional information about a contact. For example, you might create a field for the customer’s phone number, job title, or company size. You can then use these fields to filter and sort your pipelines.
Snippets are another helpful feature of Google Streak. Snippets are pre-written responses that you can save and reuse when responding to emails. This can save you time by eliminating the need to type out the same response multiple times.
Email Tracking and Snooze
Google Streak also offers email tracking, which allows you to see when someone opens or clicks on a link in your emails. This can help you better understand how your emails are being received by customers.
Snooze is another useful feature that allows you to set reminders to follow up on emails at a later time. When you snooze an email, it disappears from your inbox and reappears at a specific time or date.
Frequently Asked Questions
How much does Google Streak cost?
Google Streak offers both free and paid versions of their CRM. The free version includes basic features, while the paid version offers more advanced features and starts at $49 per user per month.
Is Google Streak secure?
Yes, Google Streak is built on Google’s secure platform, and all data is encrypted both in transit and at rest. Additionally, Google Streak is compliant with GDPR and other privacy regulations.
Can I use Google Streak with other email clients?
No, Google Streak is only available as an extension for Google Chrome and can only be used with Gmail.
Can I import data into Google Streak?
Yes, you can import data into Google Streak from a CSV file or from other CRMs.
Does Google Streak offer mobile apps?
Yes, Google Streak offers mobile apps for both iOS and Android.
How does Google Streak compare to other CRMs?
Google Streak offers a unique combination of CRM and email management features in a single application. It’s a good choice for businesses that primarily use Gmail for email.
Can I customize the appearance of Google Streak?
Yes, you can customize the appearance of Google Streak by choosing a theme, changing the layout, and adjusting other settings.
Can I use Google Streak with other Google apps?
Yes, Google Streak integrates with other Google apps, including Google Drive, Google Sheets, and Google Calendar.
Is Google Streak suitable for businesses of all sizes?
Yes, Google Streak is suitable for businesses of all sizes, from small startups to large enterprises.
Does Google Streak offer customer support?
Yes, Google Streak offers customer support through a range of channels, including email, chat, and phone support.
Can I use Google Streak without a Gmail account?
No, Google Streak requires a Gmail account to function.
Is training available for Google Streak?
Yes, Google Streak offers a range of training resources, including webinars, video tutorials, and a knowledge base.
Does Google Streak offer third-party integrations?
Yes, Google Streak offers a range of third-party integrations, including Zapier, Slack, and Trello.
Conclusion: Get Started with Google Streak Today!
If you’re looking for a simple yet powerful way to manage your customer relationships, Google Streak is an excellent choice. With its seamless integration with Gmail and range of features, Google Streak can help you streamline your customer interactions and improve your workflow.
So why not give Google Streak a try? Sign up for a free account today and see how it can work for you!
Disclaimer:
The information in this article is provided for educational and informational purposes only. It is not intended to be a substitute for professional advice or services. You should seek the advice of a qualified professional before relying on any information presented here.