How Much Is Microsoft CRM? A Comprehensive Guide

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Hello, valued readers! In today’s digital age, customer relationship management (CRM) software has become a necessity for businesses of all sizes. With so many options on the market, choosing the right CRM can be overwhelming. In this article, we will delve into one of the leading CRM solutions in the industry – Microsoft CRM. We will answer the burning question that many businesses have: how much is Microsoft CRM? So, grab a cup of coffee and get ready to dive into the world of Microsoft CRM pricing.

Introduction: What is Microsoft CRM?

Microsoft Dynamics 365 Customer Engagement (previously known as Dynamics CRM) is a cloud-based CRM solution that is widely used by businesses across various industries. With Microsoft CRM, businesses can streamline their sales, marketing, and customer service operations. The solution comes with advanced analytics and machine learning capabilities, making it a powerful tool for businesses looking to enhance their customer experiences.

Now that we have a basic understanding of Microsoft CRM let’s dive into the question that brought you here – how much does it cost?

How Much Is Microsoft CRM?

Microsoft CRM offers various pricing plans to cater to the needs of different businesses. The cost of the solution depends on various factors, such as the pricing plan you choose, the number of users, and the required functionality. Here are some of the pricing plans offered by Microsoft CRM:

Pricing Plan Monthly Cost (per user) Annual Cost (per user)
Essential $65 $780
Professional $95 $1,140
Enterprise $190 $2,280

It is important to note that the above prices are indicative and might differ based on your region and customization requirements. Let’s delve deeper into each pricing plan and understand what they offer:

Essential Plan

The Essential Plan is ideal for businesses that are looking for a basic CRM solution. This plan comes with core sales and customer service functionalities, such as lead and opportunity management, case management, and knowledge management. The Essential Plan comes with a price tag of $65 per user per month.

With the Essential Plan, businesses can:

  • Manage customer interactions and cases
  • Track leads and opportunities
  • View and manage customer insights
  • Access mobile apps
  • Integrate with Outlook and Excel

Professional Plan

The Professional Plan is designed for businesses that require more advanced functionalities, such as marketing automation, project service automation, and field service management. The Professional Plan comes with a price tag of $95 per user per month.

With the Professional Plan, businesses can:

  • Create and track marketing campaigns
  • Automate lead qualification processes
  • Manage projects and resources
  • Track time and expenses
  • Manage work orders and field service teams

Enterprise Plan

The Enterprise Plan is the most comprehensive pricing plan offered by Microsoft CRM. This plan comes with the most advanced functionalities such as advanced analytics, artificial intelligence, and virtual agents. The Enterprise Plan comes with a price tag of $190 per user per month.

With the Enterprise Plan, businesses can:

  • Analyze customer interactions with advanced analytics
  • Use artificial intelligence to predict customer needs
  • Automate repetitive tasks with virtual agents
  • Build customized dashboards and reports
  • Integrate with external systems using APIs

Frequently Asked Questions (FAQs)

Q1. Can Microsoft CRM be customized?

A1. Yes, Microsoft CRM can be customized to fit the specific needs of your business. You can customize the solution by adding or removing functionalities, creating custom workflows, and integrating with external systems.

Q2. Is Microsoft CRM available on-premise?

A2. No, Microsoft CRM is a cloud-based solution, and it can only be accessed through an internet connection.

Q3. Can I buy additional licenses throughout my subscription?

A3. Yes, you can buy additional licenses throughout your subscription. You can also remove licenses if you no longer need them.

Q4. What is the minimum number of users required for the Professional and Enterprise plans?

A4. The minimum number of users for the Professional and Enterprise plans is five.

Q5. Does Microsoft CRM offer a free trial?

A5. Yes, Microsoft CRM offers a free trial that lasts for 30 days. During the trial period, you can access all the functionalities of the solution.

Q6. What is the difference between the Essential, Professional, and Enterprise plans?

A6. The Essential Plan offers core CRM functionalities, while the Professional Plan offers more advanced functionalities such as marketing automation and project service automation. The Enterprise Plan is the most comprehensive plan, offering advanced analytics, artificial intelligence, and virtual agents.

Q7. Does Microsoft CRM integrate with other Microsoft products?

A7. Yes, Microsoft CRM integrates seamlessly with other Microsoft products such as Outlook, Excel, and Power BI.

Q8. Can I access Microsoft CRM on my mobile device?

A8. Yes, Microsoft CRM offers mobile apps that can be downloaded on Android and iOS devices.

Q9. Does Microsoft CRM offer customer support?

A9. Yes, Microsoft CRM offers customer support through various channels such as phone, email, and live chat.

Q10. Is Microsoft CRM GDPR compliant?

A10. Yes, Microsoft CRM is GDPR compliant and offers various tools and features to help businesses comply with GDPR regulations.

Q11. Can I cancel my subscription at any time?

A11. Yes, you can cancel your subscription at any time. However, you might incur charges for canceling before the end of your subscription term.

Q12. What payment options are available for Microsoft CRM?

A12. Microsoft CRM offers various payment options such as credit card, invoice, and bank transfer.

Q13. Can I upgrade or downgrade my plan at any time?

A13. Yes, you can upgrade or downgrade your plan at any time. The changes to your plan will be reflected at the start of your next billing cycle.


We hope that this article provided you with a comprehensive understanding of Microsoft CRM pricing. As we have seen, the cost of the solution depends on various factors, such as the pricing plan you choose, the number of users, and the required functionalities. Our advice is to review and analyze your business’s CRM requirements carefully before choosing a pricing plan.

Remember, choosing the right CRM can significantly impact your business’s growth and success. With Microsoft CRM, you can streamline your sales, marketing, and customer service operations, and deliver a seamless customer experience. So, if you are in the market for a CRM solution, Microsoft CRM might just be what you need!


Thank you for reading our comprehensive guide on Microsoft CRM pricing. We hope that the information provided was useful and helped you make an informed decision. Please note that the prices mentioned in this article are indicative and might differ based on your location and customization requirements. We recommend that you contact Microsoft sales representatives for more accurate pricing information. As always, make sure to review the terms and conditions before purchasing any software solution.

How Much Is Microsoft CRM? A Comprehensive Guide

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